Thank you for shopping at Premium Keys Shop. We strive to deliver high-quality digital products with instant delivery and customer satisfaction. Please review our refund and return policy carefully.
โ Eligibility for Refunds
Due to the nature of digital goods, refunds are only provided under specific conditions:
- The product key has not been viewed, revealed, or activated.
- The request is made within 24 hours of purchase.
- There is a technical issue on our side (e.g., wrong key delivered).
- The product is not working, and our support team is unable to resolve the issue.
โ Non-Refundable Situations
We do not offer refunds in the following cases:
- The key has already been activated or redeemed.
- Customer changed their mind after receiving the key.
- Incompatibility with your system or region (please check region lock info before purchase).
- Incorrect product purchased due to customer error.
๐ Exchanges and Replacements
If a product key is found to be invalid or not working:
- We will first attempt to resolve the issue via our support team.
- If the issue is verified, a replacement key will be provided.
๐ How to Request a Refund
To request a refund or replacement, please contact us with the following information:
- Your order number
- The email address used for purchase
- A description of the issue
- Screenshots showing the error or problem
๐ฉ Contact: [email protected]
โ๏ธ Chargebacks and Fraud
We take fraud seriously. Unauthorized chargebacks will result in a permanent ban from our store and reporting to relevant fraud prevention services.
๐ Additional Notes
- Refunds are processed back to the original payment method.
- It may take up to 5โ10 business days for the funds to appear, depending on your bank or payment provider.
- We reserve the right to refuse refunds if we suspect abuse of our system or fraud.
Thank you for choosing Premium Keys Shop. Weโre committed to providing safe, fast, and reliable digital product delivery.
๐ Need help? Contact Support: [email protected]